GET
/
v1
/
{org_id}
/
{workspace_id}
/
{app_id}
/
attempts
{
  "items": [
    {
      "attempt_id": "<string>",
      "interaction_id": "<string>",
      "user_identifier": "<string>",
      "connectivity_status": "<string>",
      "failure_reason": "<string>",
      "ended_by": "<string>",
      "duration_in_seconds": 123,
      "start_datetime": "2023-11-07T05:31:56Z",
      "end_datetime": "2023-11-07T05:31:56Z",
      "language_name": "<string>",
      "num_messages": 123,
      "average_agent_response_time_in_seconds": 123,
      "average_user_response_time_in_seconds": 123,
      "user_contact_masked": "<string>",
      "channel_direction": "<string>",
      "retry_attempt": 123,
      "campaign_id": "<string>",
      "cohort_id": "<string>",
      "user_contact_hashed": "<string>",
      "is_debug_call": 123,
      "audio_url": "<string>",
      "server_retry_attempt": 123,
      "has_log_issues": 123,
      "channel_provider": "<string>",
      "channel_protocol": "<string>",
      "channel_type": "<string>",
      "agent_variables": {}
    }
  ],
  "total": 123,
  "limit": 123,
  "offset": 123,
  "next_page_uri": "<string>",
  "prev_page_uri": "<string>"
}

Headers

X-API-Key
string | null

Path Parameters

org_id
string
required

Organization ID

workspace_id
string
required

Workspace ID

app_id
string
required

Agent ID

Query Parameters

sort_by
string | null

Field to sort by

sort_order
string | null

Sort order (asc or desc)

start_datetime
string<date-time>
required

Filter start datetime in UTC (ISO8601)

end_datetime
string<date-time>
required

Filter end datetime in UTC (ISO8601)

limit
integer
default:20

Max number of records to return

Required range: 1 <= x <= 1000
offset
integer
default:0

Number of records to skip

Required range: x >= 0
filter_conditions
string | null

Optional filter variables in JSON format

Response

Successful Response

items
ExternalAttemptsAPIResponse · object[]
required
total
integer
required
limit
integer
required
offset
integer
required
next_page_uri
string | null
prev_page_uri
string | null