After each call attempt completes (connected or not), the system sends a POST request to your webhook URL with the attempt result. Configure the webhook URL in the campaign’s app_config.webhook_config.

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Payload schema

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string
required
ID of the agent
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integer
required
Version of the agent
​
string
required
Unique identifier for this call attempt
​
string
required
Campaign this attempt belongs to
​
string
required
Cohort this attempt belongs to
​
string
required
Outcome of the call. One of: completed, partial, failed
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string | null
Whether the call connected. One of: connected, busy, no_answer, failed, or null
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string | null
Next action for the retry engine (retry, reschedule, business_retry, short_duration_retry, provider_error_retry, internal_error_retry), or null if terminal
​
string | null
Reason for failure, if applicable
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string
required
Unique identifier for the user (from cohort transformation config)
​
string
required
Phone number of the user in E.164 format
​
string | null
Phone number used by the agent for the call
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number | null
Call duration in seconds. null if the call did not connect.
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string | null
Unique interaction ID for retrieving transcripts and recordings. null if the call did not connect.
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integer
required
Which attempt this is (0 = first attempt, 1 = first retry, etc.)
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string | null
Timestamp when the call was executed (ISO 8601)
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object | null
Agent variables passed to the call from the cohort
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object | null
Agent variables at the end of the conversation. null if the call did not connect.
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array | null
Transcript of the conversation as a list of turns. Each turn has role ("agent" or "user") and en_text. null if the call did not connect.
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object | null
Custom metadata from the webhook configuration

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Examples

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Connected attempt

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Not connected attempt