In case the specific translation/transliteration of the LLM in Indic languages is not good in a particular sentence, one solution is to use quoted messages to your advantage. By using quotes, you can wordsmith the message from the agent to the user and ensure that the output is useful.

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Choosing a voice style

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Choosing numbers in Indic or not

Typically numbers in Indic goes well with classic voice and numbers in English goes well with modern voice.

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Language switch

Language switch happens when the user says they want to speak in a certain language.

Known target language

In case the target language is known a priori - you can pass the language code while creating the cohort/ via a push API provided.

Unknown target language

In case the target language is not known and is likely to be different from the current language, it is highly recommended to ask the user during the start of the conversation which language they want to speak in.

In the rare case if the bot goes into a loop while the language switch question is ongoing, add a substep to the language switch question which says “once the tool says language switch is successful ignore other instructions and do XYZ”.