In case the agent is incorrectly transitioning to a state which is not applicable, one possible cause is the current/ next state name is too similar to the instruction in the message. For example a state called “ChooseLanguage” that includes a statement “Ask the user for their language of choice” Can lead to unwanted state transitions or repeats. It is recommended to rename the state in this case. (e.g. “GetPreference”). example prompt for state transition :- if the user agrees to send the message, transition to state:Conversation.
200-600 words or 5-15 bullet points is a healthy range for state instructions. States that are too bulky tend to get more unreliable.