How an agent works
Every turn of a conversation flows through the same pipeline. The caller speaks, Samvaad turns that speech into text, your instructions (plus any variables, knowledge, and tools) decide what to say or do, and the response is spoken back — all in real time. The pieces you configure map directly onto this loop:Instructions
The prompt that defines your agent’s personality and what it should do. This is the heart of the agent.
Voice & language
How your agent sounds and which languages it speaks.
Variables & personalization
Personalize each call with inputs and capture outcomes from the conversation.
Tools & integrations
Let the agent call your APIs, run custom logic, and manage conversation flow.
Knowledge base
Ground your agent’s answers in your own documents and policies.
Conversational controls
Configure interruptions, nudges, and voicemail behavior.
You don’t pick or tune the underlying model. Sarvam runs models tuned in-house for conversational quality, and we continuously guard against regressions — so you get the best-performing model for voice without having to choose, benchmark, or babysit one. You focus on the instructions; we handle the intelligence underneath.
Deployment channels
Telephony
Deploy voice agents for both inbound and outbound phone calls—perfect for customer service, sales outreach, and more.
Engage users on WhatsApp with agents that support text and voice notes—ideal for chat-based support and communication.
In-app & website
Embed agents directly into your applications and websites to provide seamless, on-demand assistance where your users need it most.