System Tools - Agent Docs

Built-in capability to explicitly terminate the conversation at any point. Available by default.

How it works

Configure end conversation triggers in your Prompt Instructions. The agent will follow the instructions to determine when to end the call.

When to use

After completing a booking or transaction
When user explicitly asks to end the call
When agent determines the goal has been met
After exhausting all retry options

Configuration

Add end conversation conditions to your prompt instructions:

“End the call once the user confirms the booking”
“If the user declines the offer twice, politely end the conversation”
“End the call after providing the requested information”

Switch the agent’s language during an active conversation.

Supported languages

Bengali, Gujarati, Kannada, Malayalam, Tamil, Telugu, Punjabi, Odia, Marathi, Hindi, English

When to use

User requests a different language
Manual language selection during conversation
Regional support requirements

Configuration

Include language selection options in your greeting message or state instructions to allow users to request language changes.

Access your configured knowledge base to retrieve relevant information during conversations.

How it works

Query your knowledge base documents
Retrieve context-relevant information
Inject responses into the agent’s context

When to use

Answer product or service questions
Provide policy information
Reference documentation or guidelines
Support multiple topics within one conversation

Configuration

Configure your knowledge base in the Knowledge Base section and reference it in state instructions.

State Transition is an Enterprise feature. Talk to us to enable it for your account.

Move the conversation to a different state in your conversation flow.

How it works

Transitions must follow the valid state paths defined in your agent configuration. Invalid transitions will be ignored.

When to use

Conditional flow routing based on user responses
Multi-step procedures with clear progression
Complex conversation paths requiring state management

Important

The target state must be one of the next valid states defined in your agent configuration.

​How it works

​When to use

​Configuration

​Supported languages

​When to use

​Configuration

​How it works

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​How it works

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How it works

When to use

Configuration

Supported languages

When to use

Configuration

How it works

When to use

Configuration

How it works

When to use

Important