Input variables are data you pass into your agent at the start of a conversation to personalize the experience.

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How it works

Before the call begins, you provide values for variables like user_name, order_id, account_status, etc. The agent can then reference these throughout the conversation. Example:
  • Variable: user_name → Value: “John”
  • Variable: order_id → Value: “ORD-12345”
The agent’s greeting can then say: “Hello , I’m calling about order “

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Use cases

  • Customer support — pass in customer name, account number, issue type
  • Outbound campaigns — pass in user details, previous interaction history, personalized offers
  • Appointment scheduling — pass in available time slots, preferred language, prior appointment history
  • Loan/banking — pass in loan details, eligibility status, recommended products

🖼️ Add image

Placeholder — add screenshot showing how to configure input variables here.