Variables are data that flow in and out of your agent to personalize conversations and extract insights. Think of it as a pipeline:
  1. You provide data before the call (input variables)
  2. The agent has a natural conversation
  3. You extract data after the call (output variables)
This turns voice calls into structured data you can use for analytics, CRM updates, compliance, or follow-ups.

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Two types

Input variables

Data you pass in before the call to personalize the experience.

Output variables

Data you extract after the call using extraction prompts.